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Harris Poll Finds That Consumers Love Kisses: Hershey’s Ranks Highest Overall in Brand Equity

M&Ms, Google, Duracell, Reese’s, Heinz, Kleenex, Oreo and Neosporin all score in top ten

NEW YORK--(BUSINESS WIRE)--Leading global market research firm Harris Interactive today released the 2010 results of EquiTrend®, its renowned annual brand equity study that measures over 1,000 brands across 42 categories. Harris Interactive has been tracking consumers’ awareness and perception of brands for over 20 years.


“Even in a time of economic turmoil, consumers remind us that those brands that have consistently delivered on their promise are those that are rewarded with long term equity,” said Jeni Lee Chapman, Executive Vice President, Global Brand and Communication Consulting at Harris Interactive. “It’s been a tough year for marketers as they carefully manage their brand investments and strive to protect their long term equity. The EquiTrend® data indicates consistency and strength, despite the recession, for those brands that have not wavered from their promise.”

Hershey’s Kisses was the highest rated brand in the entire survey with several other brands from the comfort foods category (e.g., M&Ms, Hershey Bar, Oreo Cookies, and Snickers) ranking high. The remaining brands in the top 25 represent icons of quality within their respective categories.

In fact, certain brands have managed to hold the top ranked spot within their categories uninterrupted for years, including Coca-Cola, Visa, Duracell, Sony, Tide, Kleenex, Hallmark and Subway.



RANK     25 Highest Ranked Brands

1     Hershey's Kisses Chocolate Candy

2     M&M Plain Chocolate Candy

3     Hershey's Milk Chocolate Candy Bars

4     Google.com

5     Duracell Batteries

6     Reese's Peanut Butter Cups Chocolate Candy

7     Heinz Ketchup

8     Kleenex Facial Tissues

9     Oreo Cookies

10     Neosporin Ointment

11     Cheerios Cereal

12     Ritz Crackers

13     Kraft Foods Inc.

14     Arm & Hammer Baking Soda

15     Campbell's Soups

16     Snickers Chocolate Candy

17     Coca-Cola

18     Sharpie

19     Dawn Dish Detergent

20     Johnson & Johnson

21     Energizer Batteries

22     UPS

23     Hershey's Chocolate Chips

24     M&M Peanut Chocolate Candy

25     Hallmark Greeting Cards


Not surprisingly, the lowest rated brands in the study come from the cigarette companies, online dating sites, online universities and the financial sector. The fallout from the government bailouts tarnished many well established brands but the good news is that some are slowly rebounding (e.g., AIG and GM). These brands are working hard to understand how to win back the trust of the U.S. consumer.

“A common theme for those brands that are suffering from a loss in trust will be their ability to connect with their customers in a relevant way – and that will require showing they are really listening to them, and are addressing their concerns and needs at both the product level and in how they market their products,” said Carol Gstalder, Senior Vice President, Business and Industrial at Harris Interactive.

One company to carefully monitor is Toyota, which is in the midst of dealing with unprecedented product safety and consumer trust related issues. Given that EquiTrend® was conducted just prior to Toyota’s major recall, the study provides a valuable baseline upon which to monitor change in equity.

EquiTrend® covers a broad array of industry categories. The category leaders are a who’s who of iconic brands, including, among others, UPS, State Farm, Harley Davidson, and Microsoft. Below is a list of the highest ranked brands in certain select categories according to the 2010 EquiTrend® study.


Category     Highest Ranked in Brand Equity

Airlines     Southwest Airlines

Apparel/Accessories     Hanes Apparel

Appliances     KitchenAid Small Appliances

Automotive Service Centers     Valvoline Instant Oil Change

Automotive Tires     Michelin Automobile Tires

Banks     Wells Fargo Bank

Batteries     Duracell Batteries

Beer     Blue Moon Beer

Beverages     Coca-Cola

Candy     Hershey's Kisses Chocolate Candy

Car Rentals     Enterprise Rent-A-Car

Casual Dining Chain Restaurants     Olive Garden

Cell Phones     LG Cellular Phones

Computer-Related Products     Microsoft Software

Consumer Electronics     Sony Televisions

Credit Cards     Visa

Cruise Line     Princess Cruises

Financial Investments     Vanguard Group

Greeting Cards     Hallmark Greeting Cards

Health Insurance     Blue Cross/Blue Shield Health Insurance

Hotels     Hilton Hotels

Insurance     State Farm Insurance

Laundry Detergent     Tide Liquid Laundry Detergent

Liquor     Grey Goose Vodka

Luxury Automotive Manufacturers     Lexus Vehicles

Media Magazine     National Geographic Magazine

Media Television     Discovery Channel

Merchandise     The Home Depot

Mobile Provider     Verizon Wireless

Motor Oil     Pennzoil Motor Oil

Motorcycles     Harley Davidson Motorcycles

Movie Production Companies     DreamWorks Movie Studio

News service     Associated Press (AP)

Non-Luxury Automotive Manufacturers     Toyota Vehicles

Non-Profit Corporations     Susan G Komen for the Cure

Paint     KILZ

Pharmaceutical Companies     Johnson & Johnson Healthcare

Quick Service Restaurants     Subway Restaurants

Resorts/Attractions     Disney World

Retail Gasoline     Speedway Gasoline

Tissues     Kleenex Facial Tissues

Tobacco     Basic Cigarettes

Toilet Paper     Charmin Toilet Tissue

Tools     Craftsman Tools

Toys     Nintendo Wii

Wine     Yellow Tail Wine


Methodology

The EquiTrend® study evaluates measures including: Equity, Customer Connection, Commitment, Energy, Brand Behavior, Brand Advocacy, and Trust. The keystone to the program is Equity, which provides an understanding of a brand’s overall strength and is determined by a calculation of Familiarity, Quality, and Purchase Consideration

This year’s EquiTrend® study was conducted online among 19,708 U.S. consumers ages 15 and over between January 12 and 21, 2010. The total number of brands rated was 1,151. Each respondent was asked to rate a total of 60 randomly selected brands. Each brand received approximately 1,000 ratings. Data were weighted to be representative of the entire U.S. population of consumers ages 15 and over on the basis of age sex, education, race/ethnicity, region, and income, and data from respondents ages 18 and over were also weighted for their propensity to be online.

These statements conform to the principles of disclosure of the National Council on Public Polls.

The EquiTrend® study results disclosed in this release may not be used for advertising, marketing or promotional purposes without the prior written consent of Harris Interactive.

Product and brand names are trademarks or registered trademarks of their respective owners.

For a complete listing of all the brands covered in the study, contact Alyssa Hall at 212-539-9600 or ahall@harrisinteractive.com.

About Harris Interactive

Harris Interactive is one of the world’s leading custom market research firms, leveraging research, technology, and business acumen to transform relevant insight into actionable foresight. Known widely for the Harris Poll and for pioneering innovative research methodologies, Harris offers expertise in a wide range of industries including healthcare, technology, public affairs, energy, telecommunications, financial services, insurance, media, retail, restaurant, and consumer package goods. Serving clients in over 215 countries and territories through our North American, European, and Asian offices and a network of independent market research firms, Harris Interactive specializes in delivering research solutions that help us – and our clients – stay ahead of what’s next. For more information, please visit www.harrisinteractive.com.






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Missing Children


Haleigh Cummings

Code Amber News Service (CANS) issued this Missing Endangered person Alert after the girl disappeared from her bedroom some time after 3 AM Tuesday morning in Satsuma. Satsuma is approximately 75 miles east of Gainsville.

Haleigh Cummings a white female, 3 feet tall, weighs 39 pounds and has blond hair and brown eyes. She was last seen wearing a pink shirt and underwear.

There are no suspects in this case at this time. However, due to the circumstances of the child's disappearance an abduction is strongly suspected.

There is no suspect vehicle at this time.

Anyone with information is asked to call the Putnam County Sheriff's office at (386) 329-0808 or dial 911.

Download free video of missing Florida child Haleigh Cummings

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